Privacy Policy

Hazel Beauty and Sugar Salon

Hazel Beauty and Sugar Salon respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our beauty services.

This policy follows the requirements of the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Hazel Beauty and Sugar Salon is a beauty salon located in Fraser Rise, Victoria, Australia, offering beauty treatments including brows, lashes, facials, waxing, sugaring, and cosmetic beauty services.

If you have questions about this Privacy Policy, you can contact us using the details on our Contact page.

2. What Personal Information We Collect

We may collect personal information when you:

  • Book an appointment

  • Contact us through the website

  • Submit an enquiry form

  • Communicate with us by phone, email, or social media

  • Visit our website

The information we may collect includes:

  • Name

  • Phone number

  • Email address

  • Appointment details

  • Treatment preferences

  • Any information you provide when contacting us

In some cases, we may also collect information about skin conditions, allergies, or sensitivities when necessary to safely provide beauty treatments.

3. How We Use Your Information

We collect and use personal information to:

  • Book and manage appointments

  • Respond to enquiries or requests

  • Provide safe and suitable beauty treatments

  • Communicate appointment confirmations or reminders

  • Improve our services and customer experience

  • Comply with legal obligations

Your information will only be used for purposes related to providing salon services.

4. Website Data and Cookies

When you visit our website, certain technical information may be collected automatically. This may include:

  • IP address

  • Browser type

  • Pages visited on our website

  • Time spent on the website

This information helps us understand how visitors use the website so we can improve the experience.

Our website may also use cookies to enhance functionality and analyse website traffic.

You can disable cookies through your browser settings if you prefer.

5. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Personal information may be stored through secure systems such as:

  • Appointment booking systems

  • Email communication

  • Secure digital storage

Access to this information is limited to authorised personnel involved in managing salon services.

6. Sharing of Personal Information

Hazel Beauty and Sugar Salon does not sell, rent, or trade personal information.

Your information may only be shared in limited situations, such as:

  • When required by law

  • With trusted service providers who assist with website or booking system operations

  • When necessary to provide salon services

Any third parties handling data are expected to protect personal information according to applicable privacy standards.

7. Access and Correction of Your Information

You have the right to request access to the personal information we hold about you.

If you believe any information we hold is incorrect or outdated, you may request that it be updated or corrected.

Requests can be made by contacting us through the details provided on our website.

8. Third-Party Links

Our website may contain links to external websites such as social media pages or booking platforms. Hazel Beauty and Sugar Salon is not responsible for the privacy practices of these third-party websites.

We recommend reviewing their privacy policies when visiting those sites.

9. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements, or website functionality.

The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Hazel Beauty and Sugar Salon
Fraser Rise, Melton City
Victoria 3336, Australia

You can reach us through the contact details provided on our website.

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Terms and Conditions

Hazel Beauty and Sugar Salon

By booking an appointment, using our services, or visiting our website, you agree to the following Terms and Conditions. These terms are designed to ensure a safe, professional, and respectful experience for all clients.

1. About Our Services

Hazel Beauty and Sugar Salon provides beauty treatments including brows, lashes, facial treatments, waxing, sugaring, eyelash extensions, cosmetic tattoos, and other beauty services.

All treatments are carried out by trained professionals with care and attention to safety and hygiene. While we aim to achieve the best possible results, outcomes may vary depending on individual skin type, hair growth, and aftercare.

2. Appointments and Bookings

Appointments can be made through our website, by phone, or through other approved booking channels.

When booking an appointment, clients may be asked to provide basic information such as:

  • Name

  • Contact number

  • Email address

  • Preferred treatment

This information helps us confirm and manage your appointment.

We recommend arriving on time for your scheduled appointment to allow sufficient time for your treatment.

3. Late Arrivals

If you arrive late for your appointment, we will do our best to accommodate your treatment within the remaining time available.

However, late arrival may result in:

  • Shortened treatment time

  • Rescheduling of the appointment

  • Cancellation of the appointment if there is insufficient time to complete the service

This policy helps ensure that all clients receive their treatments on schedule.

4. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, we ask that you provide reasonable notice whenever possible.

Repeated late cancellations or missed appointments may result in restrictions on future bookings.

This helps us respect the time of both our clients and salon staff.

5. Health and Safety

For your safety, please inform us of any relevant health conditions before your treatment. This may include:

  • Skin conditions

  • Allergies

  • Recent cosmetic procedures

  • Pregnancy

  • Sensitivity to beauty products

Providing this information allows us to recommend treatments that are safe and suitable for your skin.

Hazel Beauty and Sugar Salon reserves the right to decline or modify treatments if we believe a service may not be appropriate for a client’s health or safety.

6. Treatment Results

Beauty treatments can vary in results depending on individual factors such as:

  • Skin type

  • Hair growth cycle

  • Lifestyle

  • Aftercare

While we aim to deliver high-quality treatments, Hazel Beauty and Sugar Salon cannot guarantee identical results for every client.

Following recommended aftercare instructions will help maintain the best possible outcome.

7. Pricing

Prices listed on our website or service menu are in Australian Dollars (AUD) and may be updated from time to time.

Hazel Beauty and Sugar Salon reserves the right to modify service pricing without prior notice. However, confirmed bookings will generally honour the price at the time of booking.

8. Website Use

By using our website, you agree not to:

  • Misuse the website or its content

  • Attempt unauthorised access to the website

  • Use the website for unlawful purposes

All website content, including text and images, is the property of Hazel Beauty and Sugar Salon unless otherwise stated.

9. Privacy

Hazel Beauty and Sugar Salon respects your privacy. Any personal information collected through the website or booking system will be handled in accordance with our Privacy Policy and the Australian Privacy Act 1988.

10. Changes to These Terms

These Terms and Conditions may be updated from time to time to reflect changes in our services, policies, or legal requirements.

The most current version will always be available on our website.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Hazel Beauty and Sugar Salon
Fraser Rise, Melton City
Victoria 3336, Australia

You can reach us through the contact details provided on our website.